I am unhappy with my varifocal glasses. Can I return/exchange them?
We want to make sure that you are completely satisfied with your glasses. If you are unhappy we will take the glasses back within the 30 day returns period.
Please make sure that the glasses are not returned in a damaged/used state.
Before you consider returning your varifocals, please bear in mind that most people need some time to get used to their varifocal lenses. The process of getting used to and being able to have clear vision with the lenses can take some time. Please get in touch with our customer service team before sending your varifocals back.
Contact us by phone:
Our service number: 08-55 00 25 60
Or use our Free Callback Service.
Let us get back to you, Monday to Friday from 8 a.m. to 5 p.m. GMT